Shipping
Order Processing
Orders are processed within 1–2 business days.
Delivery Time
Shipping typically takes 3–7 business days, depending on location and shipping method.
Tracking Your Order
You’ll receive a tracking link by email once your order ships.
Lost or Damaged Packages
If your package is lost or arrives damaged, contact support with your order number and photos if available. We’ll help with a replacement or refund.
Address Changes
If your order hasn’t shipped yet, contact support as soon as possible to request an address update.
Returns
Return Eligibility
For hygiene and safety reasons, opened items aren’t eligible for return.
Unopened items can be returned within 30 days of delivery.
Return Shipping
Return shipping is the customer’s responsibility unless the item arrived damaged or incorrect.
Refund Timing
Refunds are processed within 5–7 business days after we receive and inspect your return.
Your bank or card provider may take additional time to post the credit.
Product Reactions
If you experience irritation or a reaction, stop using the product and contact support so we can help with next steps.
Discounted & Promotional Items
Discounted and promotional items follow the same return policy unless otherwise stated at checkout.